Your satisfaction is important to us and we are doing our best to take returns for more and more items. Each item will have a Shipping & Returns tab explaining the return policy for that particular item. Please refer back to the item for the return policy on that particular item.
*We offer a variety of items from multiple vendors and while items like bedding or rugs from one vendor may be returnable other vendors may not. Some furniture is non returnable while others will incur a restocking fee. It is important to refer to each items page for the exact policy for each item.
Items that are always final sale: The following categories of items are never returnable, exchangeable or refundable.
- Baby items
- String lights and battery operated candles.
- Personalized items with specified names or dates or quotes
- Christmas decor and candles
- Vintage/one of a kind items
- Sale items (does not include promotions but includes items in our sale category or social media sales such as Instagram and Facebook "Sold" commenting sale.
- Large rugs (9 x 12 or more) arriving by freight for delivery.
- All Furniture
Should your non returnable item be damaged please read below and refer to this page here and below If you have an item that is defective or damaged, please let us know straight away so we can get your item/order replaced. You must save any/all boxes and packaging from these damaged orders until we notify you to discard them. Replacement will be discussed on a case per case basis.
Eligible Items for Return:
Items eligible for return, must be returned within 14 days. For store hours please click here. Items returned between 15-30 days will receive a store credit only. If you would like to return or exchange an item/order, purchased online, and that falls into these time frames, you must acquire an RA# (return authorization) by filling out our return form. Items returned without an RA# will not be accepted and additional shipping charges may apply for returning the item to you. No returns are accepted after 30 days. Many items ship direct from the vendor and returns may need to be returned directly to them. When providing an RA# we will provide return shipping address as well. Any items sent to the store or incorrect address, if noted in return email, will incur a charge for additional shipping to the correct location. Shipping is not refundable and return shipping costs will be the responsibility of the customer. This includes and is not limited to any items that are delivered via freight. Customer is responsible for arranging and paying for the return shipment on any items sent via freight like furniture and large area rugs.
If you would like to return an item that was shipped free and falls under returnable items, then the refund will be processed for the amount of the item minus standard shipping prices to cover our costs. Unless the item is defective or damaged and therefore shipping will be on us. The customer is also responsible for shipping costs of the item being sent back to Purple Rose Home or the manufacturer specified during the return process. Some items drop ship from manufacturer and these items will need to be returned directly back to the manufacturer. Failure to do so will incur additional charges.
Please note that different fabrics, woods, and other home furnishing elements have different wear ability, and the nature of these items are uncontrollable. Wood is a living breathing entity and some expanding and minor cracks and splits, especially in climates where humidity is present, are to be considered normal IF they occur. Furniture deliveries must be inspected thoroughly upon arrival for any damages or mistakes. All damages or imperfections must be documented with the delivery driver for quality assurance and speedy resolution. Please see our Policies section for a list of non returnable custom items.
Some of our bedding options have many color and fabric options to choose from. When placing your bedding order please note that dye lots can vary and we recommend ordering all items of the same color in one order to ensure continuity. We also can offer swatches if needed. Purple Rose Home as well as the manufacturer of your bedding order assume no responsibility on dye lot variation on items of the same color placed in separate orders. Please refer to each item for return policy on that bedding. Returnable bedding may be subject to a restocking fee.
*Please Note Bedding: Purple Rose Home recommends using the utmost care when laundering any items with a tassel or an unfinished edge. Hand washing or using a garment bag is preferred by Purple Rose Home. Purple Rose Home will not accept any returns on Tat, Hammock, or any other Matteo Bedding with raw edges that have been damaged during any washing process.
In Store Return Policy: (In store and online policies may vary)
Jewelry, women's accessories, baby gifts, candles, books, select accessories are FINAL SALE and can not be exchanged or returned unless otherwise specified by a Purple Rose employee. Holiday Decor is FINAL SALE.
The following items can be returned for a full refund within 14 days. In stock artwork, curtains, bedding, rugs, accessories, & small mirrors. Custom ordered items will depend on vendor and may be subject to a restocking fee or shipping fee to return to vendor. Returns on accepted items, between 15-30 days, will result in store credit only and no refunds or credits after 30 days. No exceptions. Carry out furniture and large accessories such as large mirrors fall under a take and try policy and must be returned within 7 days or refunds will be subject to store credit only up to 14 days after removal from shop. After 14 days, no refunds or credit will be given. Items must be returned in original condition and packaging (when applicable) and with a receipt. 3
Any items that are special ordered through the shop will adhere to our online return policies.