Returns & Damages

All Sale items, Holiday, & Christmas items are FINAL SALE.

See below for the full list of final sale items.

We put a lot of intention into the quality of each item we choose for our entire collection. We do hope sometime in the future to be able to offer returns on more items, until then, please be kind and considerate of our policy.

We do believe in transparency and integrity on the matter and therefore have it noted in several places on our website, including the description of each item, and on the order confirmation as well as the packing list. For our in store customers we also have it posted at the register in our shop, and on the register receipt.

We understand it may be frustrating that you may have missed it and ask that you consider that it's your responsibility to be aware of the policy before making a purchase. If your item/s are damaged, we will absolutely take the proper measures to reconcile.

If an exception is made for any non returnable items there is a minimum of a 25% restocking fee. Any holiday items returned after 12/15 will incur a 50% restocking fee. The balance will be provided in a store credit. 

Full list of Final Sale Items:

  • All Christmas/Holiday
  • All Markdowns & Sale items: Does not include promotions but includes items in our sale category, "tent sale" or social media sales such as Instagram and Facebook "Sold" commenting sale and Last Chance.
  • Gourmet & Food
  • Customized/Personalized items.
  • Vintage and one of a kind items.
  • Candles
  • Jewelry
  • String lights and battery operated candles.
  • All Furniture

Returns In Store: 

Customer has 14 days to return eligible items for a full refund. You must have your original receipt and all items must be in original packaging and/or with tags attached and in resell-able condition. 

Returns Online:

Customer has 14 days to return eligible items for a full refund. Please log in to your account here using the email address used to place your order. Once you are logged in, you can submit your return request from there. 

We will review your requests and notify you on next steps. 

Items must be returned in a resell-able condition. Any pet hair, unpleasant odors, or missing pieces will not receive a refund and your items will not be returned to you.

Shipping is not refundable and return shipping costs will be the responsibility of the customer. This includes and is not limited to any items that are delivered via freight. Customer is responsible for arranging and paying for the return shipment on any items sent via freight like furniture and large area rugs.

If you are returning an item that was shipped free and falls under eligible items, the refund will be processed for the amount of the item minus our original shipping cost. 

Please note that different fabrics, woods, and other home furnishing elements have different wear ability, and the nature of these items are uncontrollable. Wood is a living breathing entity and some expanding and minor cracks and splits, especially in climates where humidity is present, are to be considered normal IF they occur. Furniture deliveries must be inspected thoroughly upon arrival for any damages or mistakes. All damages or imperfections must be documented with the delivery driver for quality assurance and speedy resolution. Please see our Policies section for a list of non returnable custom items.

Exchanges:

Please note we are unable to accommodate exchanges online at this time. We can process a return and the customer can place a new order. We are able to make exchanges in the store if they fall within our return parameters.

Damages:

If you have an item that is defective or damaged, please let us know straight away so we can get your item/order replaced. You must save any/all boxes and packaging from these damaged orders until we notify you to discard them. Replacement will be discussed on a case per case basis.

Bedding Orders:
Some of our bedding options have many color and fabric options to choose from. When placing your bedding order please note that dye lots can vary and we recommend ordering all items of the same color in one order to ensure continuity. We also can offer swatches if needed. Purple Rose Home as well as the manufacturer of your bedding order assume no responsibility on dye lot variation on items of the same color placed in separate orders. Please refer to each item for return policy on that bedding. Returnable bedding may be subject to a restocking fee.

*Please Note Bedding: Purple Rose Home recommends using the utmost care when laundering any items with a tassel or an unfinished edge. Hand washing or using a garment bag is preferred by Purple Rose Home. Purple Rose Home will not accept any returns on Tat, Hammock, or any other Matteo Bedding with raw edges that have been damaged during any washing process.

Price Adjustments:

If you made a purchase for items that are now on sale or promotion, we will only offer a price adjustment within 24 hours of the original purchase. This is a one time adjustment.

For online orders please contact us with your order number to make the request. 

For store purchases, please visit or call our shop.